Quality is Style

Terms and Conditions

Terms and Conditions for the Sale of Goods through the E-commerce Website: www.kaselect.bg

I. SUBJECT

Art. 1. These Terms and Conditions are intended to regulate the relations between “K and A select” Ltd, a company established in Bulgaria, registered in the Commercial Register under UIC 208258823, with registered office and management address in Sofia, Mladost 4, bl. 469А, en. 3, fl. 2, ap. 3, hereinafter referred to as the SUPPLIER, and the clients, hereinafter referred to as USERS, of the online store www.kaselect.bg, hereinafter referred to as the “ELECTRONIC STORE”.

These Terms and Conditions apply equally to both registered and unregistered users and constitute a legal agreement that has binding legal force between the Users and the Supplier, and which is governed by the applicable legislation in the Republic of Bulgaria. Use of the website will be considered as the User’s agreement to these Terms of Use. The relationships between the parties are regulated exclusively and solely by these Terms and Conditions, the Privacy Policy, and other written conditions created and published by the Supplier on the website, which are an integral part of the Terms and Conditions.

These Terms and Conditions are in compliance with the requirements of the Consumer Protection Act (CPA), the Electronic Commerce Act (ECA), as well as other regulatory acts in force in the Republic of Bulgaria.

In case you do not agree with the Terms and Conditions, please do not use the online store to make purchases. These conditions may be updated or amended periodically, so please read the current version carefully before each purchase.

II. DEFINITIONS

User/Client – any adult (18 years of age or older) and capable natural person, as well as any minor person (aged between 14 and 17), who has obtained prior consent from their parent or other legal representative, or a legal entity or other legal formation, regardless of whether it is registered on the site as a user or not, who uses the Supplier’s website in any way, including but not limited to browsing, placing orders, purchasing, returning goods, etc.

Children under 14 years of age, minors under 18 years of age without prior consent from their parent or other legal representative, as well as adults over 18 years of age without the necessary legal capacity, are not allowed to use the online store to conclude contracts for the purchase of goods.

By placing an order from the website, the User declares that they are an adult (18 years of age or older) and possess the relevant legal capacity to conclude transactions, respectively – that they are a minor and have obtained prior consent from their parent or other legal representative to conclude the respective transaction.

Website/Site – a virtual platform for the sale of goods, located at the domain www.kaselect.bg.

User Account – a section of the site, formed by an email address and password, which allows the User to submit an Order and which contains information regarding the User.

Order – an electronic document representing a communication form between the Supplier and the User, through which the User declares to the Supplier, via the website, their intention to purchase goods from the site.

Goods and Services – any subject of the sales contract from the website.

Contract/Distance Sales Contract – represents the distance contract concluded between the Supplier and the User for the purchase of goods from the website, of which these Terms and Conditions for using the website are an integral part. This is any contract concluded based on an offer from the Supplier to the User as part of a system for the sale of goods, where from the moment of making the offer until the conclusion of the contract, the parties are not in physical contact with each other.

Newsletter – a means of periodically informing about new offers, discounts, and promotions provided by the Supplier, sent electronically via email, without engaging or conditioning the responsibility of the Supplier regarding the information contained therein.

Refund – the action by the Supplier of reimbursing an amount to the User as a result of cancellation or non-execution of a purchase contract from the website.

Specifications – all characteristics and/or descriptions of the goods, as stated in their description, provided by the manufacturer.

Cookies – these are text files saved by the website onto the User’s hard drive and allow the restoration of information about the User, identifying them and enabling tracking of their actions, the web pages visited, hyperlinks used, information accessed and recorded, and more.

Malicious actions – actions or inactions that violate Internet etiquette or harm persons connected to the Internet or associated networks, sending unsolicited mail (spam, junk mail), flooding channels, gaining access to resources with others’ rights and passwords, exploiting system vulnerabilities for personal gain or to obtain information (hacking), actions that may be classified as industrial espionage or sabotage, damaging or destroying systems or information arrays (cracking), sending “Trojan horses” or triggering virus installations or remote control systems, disturbing the normal operation of other users of the Internet and associated networks, or performing any actions that may be considered crimes or administrative violations under Bulgarian law or other applicable law;

Force majeure – an unforeseen circumstance at the time of concluding the contract, of an extraordinary nature, which makes its execution objectively impossible.

III. SUPPLIER INFORMATION

Art. 2. Information in accordance with the Electronic Commerce Act and the Consumer Protection Act:

Name of the Supplier: “K and A select” Ltd
Registered office and address of management: Country: BULGARIA, Region: Sofia (capital), Municipality: Stolichna, Settlement: Sofia city, Mladost 4, bl. 469А, en. 3, fl. 2, ap. 3.
Address for carrying out activity: Country: BULGARIA, Region: Sofia (capital), Municipality: Stolichna, Settlement: Sofia city, Mladost 4, bl. 469А, en. 3, fl. 2, ap. 3.
Correspondence details: Country: BULGARIA, Region: Sofia (capital), Municipality: Stolichna, Settlement: Sofia city, Mladost 4, bl. 469А, en. 3, fl. 2, ap. 3.
Company ID (UIC): 208258823
VAT number: BG208258823

Supervisory Authorities:

Commission for Personal Data Protection
Sofia city, “Prof. Tsvetan Lazarov” Blvd. No. 2
Phone: +359 2 91 53 518
Email: kzld@cpdp.bg
Website: www.cpdp.bg

Commission for Consumer Protection
Sofia city, “Petko R. Slaveykov” Square No. 4A, floors 3, 4, and 6
Phone: +359 2 933 0565
Hotline: 0700 111 22
Email: info@kzp.bg
Website: www.kzp.bg

IV. CHARACTERISTICS OF THE ONLINE STORE

Art. 3. The ONLINE STORE is an electronic store, accessible at the internet address www.kaselect.bg, through which Users have the opportunity to conclude contracts for purchase and delivery of the goods offered by the ONLINE STORE, including the following:

  • To register and create a profile;

  • To conclude contracts for the purchase and delivery of goods offered by the ONLINE STORE;

  • To make any payments related to the concluded contracts with the ONLINE STORE, according to the payment methods supported by the ONLINE STORE;

  • To receive information about new goods offered by the ONLINE STORE;

  • To view the goods, their specifications, prices, and delivery conditions.

Art. 4. The Supplier publishes the following information at the address of the ONLINE STORE:

  • Description of the main specifications and an image of each product, according to the information provided by the manufacturer;

  • The sale price, including VAT, as well as the tariff for the value of postal, courier, or transport costs not included in the price of the goods, related to their delivery;

  • Information on the methods and conditions of payment, delivery, and performance of the contract;

  • The User’s right to withdraw from the contract and the conditions, period, and manner for exercising this right, as well as the conditions under which the goods can be returned, except in the cases under the Consumer Protection Act;

  • Any other information that the Supplier is obliged, under Bulgarian law, to provide timely to the User before the User purchases the goods.

Art. 5.
(1) Under the contract for purchase and sale of goods concluded with the User, the Supplier undertakes to deliver and transfer the ownership to the User of the goods specified by the User through the website.

(2) Customers pay the Supplier a fee for the delivered goods according to the conditions defined in the ONLINE STORE and these General Terms and Conditions. The fee is in the amount of the price announced by the Supplier at the address of the ONLINE STORE on the Internet.

(3) The Supplier delivers the goods requested by the Customers within the timeframes and under the conditions defined by the Supplier on the page of the online store and in accordance with these General Terms and Conditions.

(4) The delivery price is determined separately and explicitly from the price of the goods.

(5) The ONLINE STORE does not charge any costs for the use of a means of communication for the conclusion of the distance sales contract.

V. USE OF THE ONLINE STORE

Art. 6.
(1) In order to use the ONLINE STORE for concluding contracts for the purchase and sale of goods, the User may fill out the electronic registration form located at the website address of the online store.

(2) By using the site, the User declares that they are familiar with these General Terms and Conditions, agrees with their content, and undertakes to unconditionally comply with them.

(3) The User may at any time give consent to receive an informational Newsletter, as well as to receive promotional messages and information about promotions via email, SMS, and by any electronic means. If the User does not wish to receive promotional Newsletters or notifications electronically, they may unsubscribe at any time and inform the Supplier by sending an email to office@kaselect.bg with the subject “Unsubscribe”, or by personally unsubscribing by clicking the “here” button located at the bottom right of every promotional Newsletter from the online store, or by following the unsubscribe instructions.

(4) When shopping from the ONLINE STORE, the User undertakes to provide accurate and up-to-date information. The User guarantees that the data provided is true, complete, and accurate, and in case of changes, will update it within 7 days of the change.

(5) In case the User provides false data or fails to reflect changes within the period under the previous paragraph, the Supplier has the right to terminate the contract by immediately and without notice suspending the maintenance and access of the User to their profile.

(6) Immediately before providing their data, the User should familiarize themselves with the Privacy Policy published on the website and should expressly give their consent for their personal data to be processed under the conditions recorded therein.

(7) The User may freely correct the information they have entered in the registration form.

(8) Upon registration on the site, the Supplier confirms the User’s registration by sending a message to the email address provided by the User.

(9) If registration is made using a profile from social networks or other platforms, the party to the contract is the person who holds the account used for the registration in the respective social or other network. In this case, the Supplier has the right to access the data necessary to identify the User in the respective social or other network.

Art. 7.
(1) All prices listed on the website include value-added tax.

(2) Payments may be made in Bulgarian lev (BGN) or euros (EUR).

(3) The stated prices are per respective quantity and do not include delivery costs.

Art. 8.
Customer discounts are not valid for promotional or discounted products.

Art. 9.
(1) The goods requested for purchase are delivered in packaging and with transport appropriate to their type to the delivery address specified by the User.

(2) The goods are delivered to the User’s delivery address or to a third party – a representative of the User – who accepts and confirms the receipt on behalf of the User. Upon delivery of the goods, the User or the third party – the User’s representative – signs the accompanying documents serving as confirmation of the delivery.

(3) If there is a problem with the purchased product, you can contact our representative at phone: +359 878 669954 or by email: office@kaselect.bg. If a defective product is found, the ONLINE STORE undertakes to replace it with a new one, and the transport and other costs for receiving and returning the goods are covered by the STORE. Claims for goods damaged during transportation will only be considered based on a claim protocol drawn up in the presence of the courier.

(4) If an incomplete, incorrect, or wrong address and/or phone number is provided when submitting the order, it is considered invalid and no obligation for fulfillment arises for the Supplier.

(5) If the User is not found at the delivery address during the delivery period or access and conditions for the delivery of the goods are not provided during this period, the Supplier is released from the obligation to deliver the requested goods. The User may confirm their desire to receive the goods even after the delivery period has expired, during which they were not found at the address, assuming all delivery costs. In this case, a new delivery period begins from the moment of the confirmation mentioned in the previous sentence.

VI. TECHNICAL STEPS FOR CONCLUDING A SALE OF GOODS

Art. 10.
(1) The sale may be carried out in Bulgarian or English.

(2) Orders for goods may be placed from the territory of Bulgaria, as well as from all other countries included in the selection option on the order checkout page.

(3) The User purchases goods offered by the Supplier at the online store’s web address.

(4) The Supplier undertakes to inform the User about all details, irregularities, unavailable goods, etc., via email or by phone call to the contact phone number provided by the User.

(5) The sale is considered completed at the moment the User passes through all the steps of the purchase process from the ONLINE STORE.

(6) The Supplier delivers the goods to the address provided by the User and is not responsible in case the data provided by the User is incorrect or misleading.

Art. 11.
(1) Users may place an Order for goods from the website by registering in the ONLINE STORE and creating their own profile.

(2) The Supplier also provides the opportunity to place an Order for goods without completing a registration. The opportunity for registration and profile creation is provided to the User only optionally.

(3) Users conduct the purchase of goods by using the online store, following these steps:

  • Selecting a product or products from those offered in the ONLINE STORE, determining the type and size, and confirming the type and size of the product by pressing the virtual button “Add to cart” displayed next to the respective product;

  • Reviewing the items added to the cart and confirming the selection made in the previous step by pressing the “Checkout” button;

  • Providing data for the delivery;

  • Choosing a method for payment of the price;

  • Choosing a delivery method for the product;

  • Agreeing with the store’s terms;

  • Confirming the order by pressing the virtual button “Place order”.

VII. RIGHTS AND OBLIGATIONS OF THE USER

Art. 12. (1) The User has the right:

  • to browse, order and receive the goods from the ELECTRONIC STORE under the terms and conditions specified in these General Terms and Conditions;
  • to be informed about the status of their Order;
  • to have access to the ELECTRONIC STORE, subject to the terms and requirements for access, except in circumstances beyond the control of the Supplier, namely in cases of force majeure, accidental events, problems in the global Internet network;
  • to access and correct their personal data;
  • to receive the requested goods at the specified delivery address;
  • at any time to request the deletion of their profile. In this case, the deletion is carried out only after the fulfillment of all validly submitted requests and accordingly the payment of the due price and delivery costs;
  • to refuse to receive the goods ordered by them for purchase, in compliance with the legal requirements of the Consumer Protection Act. The User has the right, within 14 days from the date of receipt of the goods by them, to unconditionally withdraw from the distance contract. When the User wishes to withdraw from the contract, they inform the Supplier of their decision before the expiration of the specified 14-day period. The User has exercised their right to withdraw from the contract if they have sent a message to the merchant about exercising their right of withdrawal before the expiration of the said 14-day period, using a Withdrawal Form. The Supplier may provide the User with the option to fill out and send electronically via the website www.kaselect.bg a standard withdrawal form. The specified form can be downloaded from the Supplier’s website. The burden of proof for exercising the right of withdrawal from the distance contract or from the off-premises contract lies with the User.
    The exercise of the right of withdrawal terminates the obligations of the parties to perform the distance contract.

Within 14 days from the date on which the Supplier was informed of the User’s decision to withdraw from the contract, the Supplier shall reimburse the amounts paid by the User for the goods. For orders made on the territory of Bulgaria, the paid amounts are refunded via bank transfer. In this way, the Supplier returns the due amounts within 7 days if a correct IBAN/account number has been provided by the User.
In the case of a sales contract, where the Supplier has not offered to collect the goods themselves, they may withhold the refund to the User until they have received the goods or until the User has provided proof that they have sent the goods back, whichever of the two occurs first.

When the User exercises their right of withdrawal from the contract and when the Supplier has not offered to collect the goods themselves, the User must send or hand over the goods back to the Supplier or to a person authorized by them without undue delay and no later than 14 days from the date on which the User informed the Supplier of their decision to withdraw from the contract.

The User pays only the direct costs for returning the goods, except in cases where the Supplier has agreed to pay them, or if the Supplier has not informed them that the return costs are to be borne by the User. The ELECTRONIC STORE informs its Clients that the costs for returning the goods are always borne by the Users. The User is responsible only for the reduced value of the goods caused by testing them beyond what is necessary to establish their nature, characteristics, and proper functioning. The returned goods must be in undamaged commercial condition, unused (the goods must not be worn, washed, ironed, torn), clean, without foreign odors (such as creams, perfumes, or cigarette smoke), with labels. The goods must be protected from damage during transportation and sent to the address of the Supplier. Shipments with returned goods that have been damaged during transport due to inappropriate packaging will be returned to the customer at their own expense. The shipment must be accompanied by: a goods receipt and a withdrawal form. In the event that the User returns a product, this can be done with a courier company of their choice, except for Bulgarian Posts. Returns in person by clients at the address of the Supplier are not accepted. Only shipments sent by courier are accepted.

A claim can be made when the purchased goods do not correspond to what was agreed between the parties to the sales contract. The non-conformity in what was agreed between the parties may be expressed in:

  • manufacturing defects of the goods;
  • ascertained missing parts of the goods;
  • a wrong item sent, different from the one ordered;
  • non-compliance with the declared size and/or color – an item sent in a different size and/or different color from the one ordered. Additional information is described in the Return and Claims section on the website.

A claim may be submitted to the Supplier at the specified email address office@kaselect.bg or phone number +359878669954. The period in which Users can benefit from a return or claim is 14 days after receiving the shipment. Before the User exercises the right to claim and sends the relevant item(s) to the Supplier, they must first contact a Representative of the store. When making a claim, the User may request a refund of the paid amount, replacement of the item with another one corresponding to the agreed terms, a price reduction, or a free repair under the conditions and procedure of Articles 133 and 114 of the Consumer Protection Act. The User has the right to exchange a purchased item for a selected product(s) from the store, and in the Claim Form they must indicate the desired product(s). When the client wants to exchange an item for another one that is more expensive than the one returned, kaselect.bg deducts the initially paid amount by the client for the product(s) and informs the client of the final amount due.
The item subject to a claim must be in undamaged commercial condition, unused (the item has not been worn, washed, ironed, torn), clean, without foreign odors (such as creams, perfumes or cigarette smoke), with labels. The item should be protected from damage during transportation and sent to the Supplier’s address. The shipment must include: a goods receipt and a Claim Form. The mentioned form can be downloaded from the Return and Claim section of the website.

When returning goods, transport costs are borne by the User in both directions, unless the return is due to the fault of the ELECTRONIC STORE. The return of goods is always paid by the User, except in cases of a claim for a defective product or a wrongly sent product. For the return to be at the expense of the ELECTRONIC STORE, the User must contact our representative by phone or through the contact form in the Return and Claim section on the website, who will assess whether the claim is justified and confirm the return of the product at our expense.

In case the User wishes to exchange or return a product, this can be done via a courier company of their choice, excluding Bulgarian Posts. Returns in person by clients to the specified address of the Supplier are not accepted. Only and exclusively shipments sent by courier are accepted. After the returned item is received, the User will be informed by email about the arrival of the returned shipment. In the case of returning a product, the refund of the due amount is within 14 days. Items whose return or claim the Supplier cannot accept due to non-compliance with the above conditions will be sent back to the User at their expense. Socks, underwear (panties, bras, corsets, boxers, tops – bodysuits), swimsuits, jewelry, shoe protectors, cosmetics and perfumes are not subject to return and claim.

(2) The User has the obligation:

to provide an accurate and valid phone number, delivery address, and email address for correspondence;
to pay the price of their Order according to the method indicated on the website;
to pay the delivery costs, except in cases where the delivery costs are at the expense of the Supplier;
to comply with the rules and conditions for making claims and submitting return requests for ordered items, rules and conditions published on the e-commerce website, and declares that they consider themselves bound by these rules and conditions;
not to submit fictitious or invalid requests or other false information.

Every User, regardless of whether they have placed an Order or not, is obliged when using the Services:
– not to violate and to respect the rights and freedoms of citizens, according to the Constitution, the laws of the Republic of Bulgaria and international acts to which it is a party, the rules of morality, good manners, and Internet etiquette when using the Services provided by the website;
– not to violate others’ property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.;
– to immediately notify the Supplier and the respective authorities about any case of committed or discovered violation when using the provided Services;
– not to upload, send, transmit, distribute or use in any way and not to make available to third parties software, computer programs, files, applications, or other materials containing computer viruses, unauthorized remote control systems, computer codes or materials designed to interrupt, hinder, violate or limit the normal functioning of computer hardware or software or telecommunication equipment, or aiming at unauthorized intrusion or access to foreign resources or software;
– not to perform malicious actions.

If the customer does not accept a shipment that was to be paid on delivery, they must compensate the owner for the damages from non-performance of the contract. In particular, they are obliged to reimburse the Supplier for the damages in the amount of the costs for delivery and handling of the goods.
The User bears full responsibility for the safekeeping of their username and password, as well as for all actions performed by them or by a third party using the username and password. The User must immediately notify the Supplier and the relevant supervisory authorities of any case of unauthorized access using their username and password, as well as whenever there is a risk of such use;
The User is obliged to compensate the Supplier and all third parties for all suffered damages and lost profits, including any costs and paid attorney’s fees, resulting from claims and/or paid compensations to third parties in connection with web pages, hyperlinks, materials or information that the User has used, placed on the server of the site, sent, distributed, made available to third parties or made accessible through the site of the online store in violation of the law, these General Terms, good morals or Internet ethics.

VIII. RIGHTS AND OBLIGATIONS OF THE SUPPLIER

Art. 13. (1) The Supplier has the right to:

  • at any time, without notifying the User, when the latter uses the Services in violation of these General Terms and Conditions, as well as at the discretion of the Supplier, terminate, suspend or modify the provided Services;
  • send newsletters with promotional messages to the User, if the User has subscribed to receive them;
  • provide for the publication of hyperlinks to other Internet sites and resources in the thematic sections of the store. The ELECTRONIC STORE is not liable for any damages or lost profits arising from the use, access to, or reliability of these materials and content. The User bears full responsibility for all damages caused to the Supplier and third parties as a result of the use of or access to these Internet sites and resources;
  • collect and use information about its Users.

The information under the previous article may be used by the Supplier, except in cases of explicit objection by the User.

  • The ELECTRONIC STORE collects and uses the information for the purpose of fulfilling orders on the website and performing the contract, as well as for improving the Services offered. All purposes for which the Supplier uses the information comply with the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data (GDPR), as well as with good morals and Internet etiquette. Additional information is described in the Privacy Policy section of the website;
  • The ELECTRONIC STORE is not obligated and does not have the objective capability to control the way Users use the provided Services;
  • sell all goods, including those on promotion/discount, until stock runs out, even if this is not explicitly stated on the website;
  • in the event of failure to fulfill obligations by the User, as regulated in these General Terms and Conditions, the Supplier has the right to immediately and without prior warning suspend the User’s and third parties’ access to their user profile, as well as the right to compensation for all damages and lost profits that are a direct and immediate consequence of the User’s non-fulfillment of the obligations in the preceding paragraph. In such cases, the Supplier has the right to notify the competent state authorities to establish the relevant violation;
  • is not responsible for the unavailability of access to the store, as well as for unprocessed or untimely processed purchase requests, in the occurrence of circumstances beyond their control – cases of force majeure, accidental events, problems in the global Internet network;
  • install cookies on the Users’ computers. By using this website, you agree to our Privacy Policy. The Supplier uses cookies on the basis of Art. 4a of the Electronic Commerce Act (ECA). Cookies do not store personal data through which the ELECTRONIC STORE could identify you. Consent to the use of cookies can be withdrawn or modified at any time from the settings of the browser used. If you wish, you can change your browser settings and delete cookies, or automatically block their placement, but this may limit the website’s functionality. Additional information is described in the Cookie Policy section.

(2) The Supplier is obliged to:

  • transfer to the User the actual possession of the purchased item after receiving the purchase price of the specific item by the Supplier or their representative;
    deliver the item(s) ordered for purchase within the agreed timeframe;
  • exercise due care in the performance of their obligations;
  • accept a claim if it is submitted in a timely manner and is well-founded;
  • ensure the confidentiality of the information and personal data provided by its Users. These will not be used, provided, or made known to third parties, except in the cases and under the conditions specified in these General Terms and Conditions, in accordance with the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data (GDPR);
  • take care to ensure that the information in the ELECTRONIC STORE is always accurate and up to date, but does not guarantee its reliability and completeness;
    guarantee the conformity of the goods with the sales contract in accordance with the provisions of the Consumer Protection Act (CPA);
  • take all necessary technical and organizational security measures to protect the personal data administered by the Supplier from manipulation, loss, destruction, and access by unauthorized persons, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data (GDPR).
IX. TERMINATION OF THE CONTRACT FOR THE SALE OF GOODS

Art. 14. (1) These General Terms and Conditions and the User’s contract with the Supplier shall be terminated in the following cases:

  • upon discontinuation of activity by the Supplier;

  • upon termination of the maintenance of the ELECTRONIC STORE;

  • by mutual written agreement of the parties;

  • unilaterally, with notice by either party in the event of non-fulfillment of the obligations by the other party;

  • in case of objective impossibility for either of the parties to fulfill their obligations;

  • in the event of deletion of the User’s registration on the website of the ELECTRONIC STORE. In this case, contracts of sale already concluded but not yet fulfilled shall remain in effect and are subject to execution;

  • in case of exercising the right of withdrawal under Article 55, Paragraph 1 of the Consumer Protection Act. In this case, only the contract for delivery of the respective ordered item is terminated, if the right of withdrawal is applicable to the respective category of goods;

  • in other cases provided by law.

(2) Upon termination of the contract, the Supplier shall take actions to deactivate the user profile and delete the password for access to it.

X. DELIVERY TIMES AND PRICES

Art. 15 (1) The User has the option to receive the products purchased by them through the services of the courier company Speedy, with which the ELECTRONIC STORE partners within the territory of the Republic of Bulgaria. The cost of the courier service is borne by the User.

Delivery price within Bulgaria
The delivery price is not fixed; it is calculated automatically by the integrated system of the courier company Speedy.

During the ordering process, the price is shown in the delivery module, and the User can see the exact amount of the delivery cost for their products before finalizing their Order.

Delivery timeframes
All products in our online catalog can be ordered and shipped within two business days. For settlements that are served on a schedule by Speedy courier company, the delivery will be arranged and carried out according to Speedy’s service list. Orders from Saturday and Sunday are processed on Monday.

The standard delivery period for other products that are not in stock includes processing of the User’s Orders, ordering products from international suppliers and manufacturers, and delivery to the Republic of Bulgaria. Immediately thereafter, we send the desired products to the address specified by the User. Therefore, the delivery period may vary between 2 and 5 days. The specified delivery periods are indicative and not binding on the Supplier.

International shipping
The ELECTRONIC STORE also delivers abroad. The countries to which products are shipped can be seen in the drop-down menu for Delivery Address during the Order. Delivery time after dispatch from our office varies between 1 and 4 weeks, depending on the service chosen by the User. The prices can be seen during the Order in the Delivery section.

Payment methods
For the convenience of Users, the Supplier offers the following payment options:

5.1 Cash on Delivery (COD)
This service provides maximum convenience and reliability for the User. Payment for the ordered product is made at the time of delivery, i.e., when the courier visits the client at their provided address and personally hands over the goods purchased from the ELECTRONIC STORE. This service also allows the User to receive a payment document (invoice or receipt) at the time of delivery.

5.2 By bank transfer via payment order or online banking – Online Banking.
A transfer must be made for the total value of the Order to the business account of the ELECTRONIC STORE. The Order will be fulfilled after receipt of the bank transfer.

Attention!!! Upon receiving shipments from the online store, the option OPEN BEFORE PAYING is not offered. If afterward the User has an issue with the purchased goods, please refer to the section Returns and Claims.

XI. OTHER TERMS AND CONDITIONS

Art. 16. (1) All disputes between the parties shall be resolved in a spirit of understanding and good will. In the event that an agreement satisfying the parties to the dispute cannot be reached, and in accordance with Art. 181n, para. 4 of the Consumer Protection Act (CPA), you may use the following electronic link to the Consumer Protection Commission (CPC) (www.kzp.bg) or the Online Dispute Resolution (ODR) platform within the European Union:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

(2) The parties declare that in the event of invalidity of individual parts of these General Terms and Conditions, this shall not lead to the invalidity of the General Terms and Conditions as a whole, and the individual invalid clauses shall be considered legally replaced by mandatory rules of the law.

(3) The ELECTRONIC STORE reserves the right to amend and supplement these General Terms and Conditions at any time, and all such amendments and supplements shall enter into force without the need for prior consent from the Users. The amendments and supplements shall enter into force automatically from the moment of their publication on the website of the online store.

XI. COPYRIGHT

Art.17. All images published on the site are the property of “K and A Select” Ltd. All photos published in this online store are exclusive intellectual property and are protected under the Copyright and Related Rights Act. Any unauthorized use, copying, distribution or modification of the images without the express written consent of the owner is strictly prohibited and subject to sanctions.

Date of last revision: 03.06.2025

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